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Choose your organization or, if you are not employed, a brand you are particularly interested in and do the âbrand bar stool testâ: Ask 3-5 people who know the brand (e.g., colleagues at work or family/good friends if you are not employed) to describe the brand in a single or a maximum of two concepts. Warm them up with the brand guessing exercise from the âBrand Identity & Brand Imageâ video, where Volvo = SAFE and Disney = MAGICAL. Do people have a clear sense of what the brand stands for? Please reflect on what you learned doing this exercise in just a few sentences. You need to submit at least 100 words to pass this assignment.
I will explain about the brand of Rakuten, a Japanese company. Originally, Rakuten was a company that operated a mail order site. However, recently they have entered the financial and telecommunications businesses. Finance and communication businesses require greater credit than mail-order sites. Therefore, what Rakuten has done is to get people's credit through baseball and soccer, which are popular in Japan. In baseball, we appointed the most famous Japanese coach to the team owned by Rakuten, and won a player who played a major role in the major league. In soccer, we sponsored the world-famous soccer team "Barcelona" and won many former Barcelona players on the Rakuten-owned team. In this way, we have earned the trust of people through areas of high interest. Rakuten, which has won the trust of many people, connects the credit of the company with the credit of the service, succeeded in all new businesses, and is now a leading company in Japan.
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Choose your organization or, if you are not employed, a brand you are particularly interested in and determine what differentiates the brand from its nearest competitor. Is the most important reason one might choose the brand is because it has a lower price? Or are there significant functional-performance or service-level differences? Or is it mostly something about the customer experience at different stages of the customer journey (e.g., during purchase, usage, after-sales service)? Look at the 3Eâs video again, if you are unclear about this. Please reflect on what you learned doing this exercise in just a few sentences. You need to submit at least 100 words to pass this assignment.
Here, too, I will explain about the Japanese company Rakuten. Rakuten is a company that operates a mail-order site. It would be nice if you could imagine the Amazon. Opening a store in Rakuten is by no means cheap. Rakuten costs about $2,000 a month, while other mail-order sites can open for free. However, Rakuten has the largest number of stores in Japan. Why? First is the credit that Rakuten has. Rakuten is one of Japan's leading companies and has a good reputation. Opening a store on such an Rakuten site means earning credit from it. Rakuten stores have a positive effect on the brand image of being able to shop with peace of mind. Next is the ability to attract customers. As I say many times, Rakuten is also popular in Japan, so it has a top-class ability to attract customers. Being able to put products on a site that has the power to attract customers means that people can see their products. Getting people to see it also leads to business opportunities. That's why Rakuten has a lot of new stores because you can get the advantage over other sites even if the cost is high.
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